Terms of service

OVERVIEW

This website is operated by Culture. Throughout the site, the terms “we”, “us”, and “our” refer to Culture. Culture offers this website, including all information, tools, and services available from this site to you, the user, based on your acceptance of all terms, conditions, and policies stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms or policies referenced here or available by link. These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any services.

Any new features or tools added to the store will also be subject to these Terms. We may update, change, or replace any part of these Terms by posting updates on our website. Continued use of the site means you accept those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction.
You must not transmit any viruses or code of a destructive nature.
Any breach of these Terms may result in the immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card information) may be transferred unencrypted over various networks or modified to meet technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without written permission from us.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION
We are not responsible if the information on this site is not accurate, complete, or current. It is provided for general information only and should not be relied on without consulting more complete sources.
We may modify the contents of this site at any time but have no obligation to update information. You agree it is your responsibility to check for changes.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
Prices for our products may change without notice.
We may modify or discontinue any part of the Service without notice.
We are not liable for any price changes, modifications, or discontinuations.

SECTION 5 – PRODUCTS OR SERVICES
Some products or services may only be available online. These may have limited quantities and are subject to return or exchange under our Return Policy.
We have made every effort to display product colours and images accurately, but we cannot guarantee exact colour representation on your device.
We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to limit product quantities.
All descriptions and prices are subject to change without notice. We do not warrant that the quality of any products or services will meet your expectations.

SECTION 5A – SHIPPING POLICY AND REGIONAL DELIVERY CONDITIONS
Shipping fees are calculated based on product size, weight, and delivery location.

For some regional or remote areas, the quoted shipping fee may not include direct delivery to your address. In these cases, delivery will be made to the nearest transport depot for collection, and we will contact you before dispatch to confirm the details.

If you prefer to have your order delivered directly to your address, additional delivery charges may apply. This is because petrol prices and freight costs change regularly, and some regional locations are outside standard delivery zones. As a result, providing an exact delivery fee in advance can sometimes be difficult.

We always aim to offer fair and accurate shipping quotes. If any adjustment is required, we will contact you promptly to discuss your preferred option before proceeding.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order.
If we make a change or cancellation, we may contact you using the email, billing address, or phone number provided.
You agree to provide current, complete, and accurate purchase and account information and to promptly update your details as needed.

For more details, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control. You agree that such tools are provided “as is” and “as available” without warranties or liability. Use of these tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS
Some content, products, and services may include materials from third parties.
Third-party links on this site may take you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy.
We are not liable for any damage or loss arising from purchases or use of goods or services from third-party websites. Please review their policies carefully before engaging in transactions.

SECTION 9 – USER COMMENTS AND FEEDBACK
If you send us ideas, suggestions, or materials, you agree that we may use them at any time without restriction or obligation.
You agree your comments will not violate the rights of others or include unlawful, abusive, or obscene content. You are solely responsible for the accuracy of any comments you post.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS
From time to time, there may be information on our site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct or update information or cancel orders if necessary, without prior notice.

SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to violate intellectual property rights, to harass or harm others, to spread malware, or to interfere with the security of the website. Breach of these restrictions may result in termination of your access.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free.
You agree that your use of the Service is at your sole risk. All products and services are provided “as is” and “as available” without any warranties, express or implied.
Culture, its employees, and affiliates will not be liable for any damages arising from your use of the Service or any product purchased.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Culture and its affiliates, partners, and employees from any claims arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

SECTION 16 – TERMINATION
These Terms remain in effect until terminated by either you or us. You may terminate them by notifying us that you no longer wish to use our Services.
If you fail to comply with any part of these Terms, we may terminate your access without notice and hold you responsible for any outstanding payments.

SECTION 17 – ENTIRE AGREEMENT
These Terms, along with any policies posted on our website, make up the entire agreement between you and us and replace any prior agreements.

SECTION 18 – GOVERNING LAW
These Terms and any separate agreements under which we provide services are governed by and interpreted in accordance with the laws of Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE
We may update or modify these Terms at any time by posting changes on our website. Continued use of our site after changes means you accept the updated Terms.

SECTION 20 – CONTACT INFORMATION
If you have any questions about these Terms and Conditions, please contact us at info@culturehome.com.au